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Does CediPlus support mobile money payments?
Yes. CediPlus is designed to easily log, track, and reconcile mobile money repayments commonly used across Ghana and West Africa.
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Can the system run offline?
Currently, CediPlus is a secure, cloud-based web application that requires an active internet connection. However, it is highly optimized to run smoothly even on low-bandwidth connections.
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Can I manage multiple branch accounts?
Absolutely. CediPlus supports multi-branch operations on the Pro and Enterprise plans. Each branch can have its own accounts, staff, and reporting, while the head office maintains a consolidated view.
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How secure is our borrower data?
Data security is our priority. All information is encrypted with bank-grade security protocols, full audit trails, and we provide regular backups to ensure your institution is always protected.
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Can we migrate data from our current Excel/Software?
Absolutely. Our technical team provides a "White Glove" migration service to move your existing borrower and loan data into CediPlus with zero downtime.
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Is initial system training included?
Yes. All plans include onboarding support. Enterprise customers also receive on-site training and a dedicated account manager to ensure a smooth deployment for your entire team.
